The casino was not able to respond to this complaint and we were forced to close it Vencedor 'unresolved'. After some time we reopened the complaint per the player's request. Although it took a long time, the player was able to receive his winnings and the complaint is solved.

Player’s account has been disabled. The player from Germany had his account blocked without further explanation. The remaining active balance is still held by the casino. There was a technical issue but player got his winnings.

Alejandro es un Capaz escritor freelancer que colabora con Bonocasino.es desde hace varios años.

Player’s withdrawal has been delayed. The player from Romania is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.

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ashskyc Novice • 1 year ago This has been a headache from the start to receive the money I won from the so called no deposit bonus which you have to make a deposit to withdraw .

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Player’s criticizing weekly maximum withdrawal limit. The player from Switzerland has won a substantial amount. He would like withdraw part of it ahead, alternatively, have his weekly withdrawal limits raised.

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8. By asking for a withdrawal, you give up all the bonuses (Bonus Money cómputo) in your account. 9. We send details of bonuses and other special offers to your registered email address. Therefore, please make sure that you set your settings on WinVegasPlus to receive emails and text messages, if you wish to take advantage of these offers. Offers sent to you are valid for a specific period of time and are meant for you alone. 10. You agree that it is your responsibility to ensure that any bonus offer or promotion you are interested in is still available, that you are eligible for it, and that you understand the terms that apply to it. 11. WinVegasPlus reserves the right to change the structure of the bonus program at any time. 12. WinVegasPlus reserves the right, according to its judgment, to amend, cancel, reclaim or refuse any promotion/any offer given by it to any customer or a group - in particular, to players who are suspected of misusing our website. 13. We further reserve the right to ask any customer to supply sufficient documentation for us to be satisfied in our absolute discretion Vencedor to the customer's identity prior to us crediting any bonus, free bet or offer to their account. Deposit Bonuses 14. A minimum deposit of €10 is required in order to receive a deposit bonus. 15. When claiming a welcome bonus, birthday bonus, special bonus, any existing Bonus Money cómputo will be lost and your wagering progress will be reset. Free Spins 16. Free Spins bonuses are valid to a limited number of days Ganador announced at the time the bonus is awarded. 17. The games and pay lines that free spins can be used on are decided by WinVegasPlus alone. 18. Figura soon Ganador you make your first deposit and your account has been verified, you will be granted 10 free spins daily for 5 days. Any winnings you make will be added to your Bonus Money balance. 19. Players ranking VIP Chrome and higher will enjoy frequent free spins to try out freshly added games. Cashback 20. Players Perro claim Cashback bonuses. 21. Cashback bonuses Chucho be claimed at your My Account page. Any eligible bonuses will be displayed there under Available Bonuses,. 22. The Cashback amount varies and is based on the player's VIP status. 23. No more than 4 Cashback claims will be processed within a calendar month.

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